Is it Kinetics Ltd? No, officially it’s Ben Cooper trading as Kinetics. This means you can trust us because we are personally liable for all business debts, unlike ltd companies where no individual is responsible! I’m in [insert country], how much would it cost to buy a [insert product] from you? We’re a UK company so we’re mainly set up to ship within the UK. However, the cost to ship abroad is the cost of the goods on our website plus shipping (anything from about £30 up to about £600), plus any import duty at your end. We have shipped to various far flung locations and are happy to do so, however, you should also be aware that (and this particularly applies to bikes) the goods may require some assembly at your end and may have undergone minor transit damage requiring adjustment. Also, obviously it is very hard for us to help you with any problems you may have if we cannot see the bike. What discount will you give me if I [insert reason e.g. pay in cash, buy two, etc] Sorry, but the answer is none. We don’t give discounts on principle, and we don’t receive discounts from our suppliers. It’s not worth squeezing our margins for a sale, those margins pay for all the things which mean we can give you good service. Besides, all the stuff we sell is worth paying full price for! I’m riding the [insert ride] for [insert charity]. Would you like to donate a [insert bike] to me and my mate? Sorry, but we’re not big enough to be able to afford to give away bikes like that. Please don't be offended at us saying no, and we won’t be offended at you trying to get freebies from us! I’m doing a school/college/university project and was wondering if you could help me out? We don’t mind you asking and hey, we don’t mind answering your questions. What we do mind is when you ask us to write your project for you and when you don’t even pretend to have bothered to have read the website or done any research of your own. So, if you want help come up with some intelligent, specific and targeted questions and we’ll do our best. But remember we are busy so may not be able to help you right away. What are these RAL colours you keep talking about? RAL is a system of colour coding used by paint companies - it basically means that you can specify a colour exactly. “Sky Blue” means slightly different things to different people, but if you ask for RAL 5015 you always get exactly the same colour. I have put together a basic RAL chart online. | 
